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What Admins Choose For Performance Management: Galileo’s Cross-Domain Insight Served via Cloud Login

What Admins Choose For Performance Management: Galileo’s Cross-Domain Insight Served via Cloud

Every large IT shop has a long shelf of performance management solutions ranging from big platform bundles bought from legacy vendors, through general purpose log aggregators and event consoles, to a host of device-specific element managers. Despite the invested costs of acquiring, installing, supporting, and learning these often complex tools, only a few of them are in active daily use. Most are used only reactively and many just gather dust for a number of reasons. But, if only because of the ongoing costs of keeping management tools current, it’s only the solutions that get used that are worth having.

When it comes to picking which tool to use day-to-day, it’s not the theory of what it could do, it’s the actual value of what it does for the busy admin trying to focus on the tasks at-hand. And among the myriad of things an admin is responsible for, assuring performance requires the most management solution support. Performance related tasks include checking on the health of resources that the admin is responsible for, improving utilization, finding lurking or trending issues to attend to in order to head off disastrous problems later, working with other IT folks to diagnose and isolate service impacting issues, planning new activities, and communicating relevant insight to others – in IT, the broader business, and even to external stakeholders.

Admins responsible for infrastructure, when faced with these tasks, have huge challenges in large, heterogeneous, complex environments. While vendor-specific device and element managers drill into each piece of equipment, they help mostly with easily identifiable component failure. Both daily operational status and difficult infrastructure challenges involve looking across so-called IT domains (i.e. servers and storage) for thorny performance impacting trends or problems. The issue with larger platform tools is that they require a significant amount of installation, training, ongoing tool support, and data management that all detract from the time an admin can actually spend on primary responsibilities.

There is room for a new style of system management that is agile, insightful and empowering, and we think Galileo presents just such a compelling new approach. In this report we’ll explore some of the IT admin’s common performance challenges and then examine how Galileo Performance Explorer with its cloud-hosted collection and analysis helps conquer them. We’ll look at how Performance Explorer crosses IT domains to increase insight, easily implements and scales, fosters communication, and focuses on and enables the infrastructure admin to achieve daily operational excellence. We’ll also present a couple of real customer interviews in which, despite sunk costs in other solutions, adding Galileo to the data center quickly improved IT utilization, capacity planning, and the service levels delivered back to the business.

Publish date: 10/29/14

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