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Improving Business Mobility to Transform Workforce Effectiveness and the Customer Experience Login

Improving Business Mobility to Transform Workforce Effectiveness and the Customer Experience

The truly mobile business. Practically every company we speak to would like to achieve it. In its ultimate incarnation, business mobility enables users to cost-effectively and securely access apps, information and other users on demand, from any device, wherever they happen to be. Platforms, systems and protocols become transparent, even invisible, enabling users across vast distances to innovate without boundaries, collaboratively solve business problems, and engage more effectively with customers. Though relatively few firms are this far along in their business mobility initiatives, many companies are already reaping the benefits of a more versatile and productive workforce, along with increased deployment flexibility and lower management and support costs. Over time, firms often extend these initiatives beyond their own workforce, enabling them to serve customers more effectively and build new revenue streams.

However, for some companies we speak with, business mobility remains an elusive goal. As these organizations tend to learn the hard way, building a truly mobile business requires not just the right technology and capabilities, but also the business processes and management platform to unlock their full potential. To learn more about the paths companies take toward business mobility—and what makes some more successful than others—Taneja Group asked nearly 1,200 buyers and practitioners to tell us the challenges they face and capabilities/products they are adopting on the road to creating a more mobile business. A growing number of these organizations—spanning from large and small enterprises to midsize companies across a range of geographies and industries—are now experiencing benefits such as improved workforce effectiveness, reduced costs and new revenue growth from their business mobility initiatives.

In this paper, you will learn—based on our study findings and VMware customer experience—how you can benefit by following a proven path to improve business mobility for your workforce and customers.

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Publish date: 12/01/15

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